| With expertise in designing and deploying mobile computing solutions, Openstream helps enterprises in deploying effective automation solution for Field force workers in a variety of industries including manufacturing, healthcare, retail, financial services, transportation, utilities and hospitality. MoFA enables enterprises to assign jobs based on customer needs, and field workers to send, receive and collaborate on data and information as they move through the work day-wherever they may be in the given territory or facility. With MoFA the field workers can maximize their field activities and attend to that extra customer a day, thus increasing the productivity and returns.
Multimodal Advantage
Field service activities traditionally have been managed with paper and were very difficult to analyze, track and manage various activities. Thanks to significantly improved interfaces with multiple mediums (voice, text, electronic), management now has the ability to "push" alerts, information and work orders out to field force personnel. Field workers can connect to core systems, and access maintenance systems to review manuals, repair histories, work orders and execute other important documentation attached to a machine or asset.
With advancement in Mobile computing device capabilities, field force can now interact with the applications using speech and/or stylus improving the interface efficiency. Speech enabled browsers allow field workers to input data for filling forms and invoices, creating a hands-free work environment for technicians enabling them to concentrate on the job they are involved.
As mobile computing becomes more commonplace in business, the use of advanced technologies like GPS and other peripherals are in the rise. In field service, proof of delivery, invoice and route accounting situations, mobile printers can be used to print invoices, receipts, or purchase orders, shortening the billing cycle and providing customers with an accurate record of the service at the point of interaction. Bar-code readers can be integrated for stock handling and inventory management.
MoFA Benefits
- Extended enterprise applications on the road, at workplace for field-force available Online/Offline
- MoFA eliminates continued paper and clipboard usage, data re-entry errors, travel time to and from offices, and other inefficiencies attached to a manual maintenance system
- Multimodal interaction for improved user experience Workflow automation for enhanced processes in customer feedback, job assignments, job tracking, report handling, inventory management and job completion activities
- Alerts and reminders for job related info, incomplete job notification and more for improved productivity
- On-field tools on mobile devices with easy-to-use interface design
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